A relativistic value-based approach to interpreting e-rating and e-complaining behavior in the hospitality sector
| Title | A relativistic value-based approach to interpreting e-rating and e-complaining behavior in the hospitality sector |
| Publication Type | Journal Article |
| Year of Publication | 2018 |
| Authors | Del Chiappa, G, Gallarza, M, Dall'Aglio, S |
| Journal | EUROPEAN JOURNAL OF TOURISM RESEARCH |
| Volume | 18 |
| Pagination | 13–32 |