Expectations and service quality: perceived performance at low-season events
| Title | Expectations and service quality: perceived performance at low-season events |
| Publication Type | Journal Article |
| Year of Publication | 2019 |
| Authors | Meleddu, M, Melis, G, Pulina, M, Zapata-Aguirre, S |
| Journal | International Journal of Event and Festival Management |
| Volume | 10 |
| Issue | 2 |
| Pagination | 110-137 |
| Abstract | Events play a strategic role to attract tourist flows especially during the low season. The purpose of this paper is to explore the gap between consumers’ expectations and actual satisfaction at cultural events. |
| URL | https://www.emerald.com/insight/content/doi/10.1108/IJEFM-12-2017-0079/full/html |
| DOI | 10.1108/IJEFM-12-2017-0079 |
| Keywords | Cultural events, Expectations, Perceived performanc, Principal components analysis |