Expectations and service quality: perceived performance at low-season events

TitleExpectations and service quality: perceived performance at low-season events
Publication TypeJournal Article
Year of Publication2019
AuthorsMeleddu, M, Melis, G, Pulina, M, Zapata-Aguirre, S
JournalInternational Journal of Event and Festival Management
Volume10
Issue2
Pagination110-137
Abstract

Events play a strategic role to attract tourist flows especially during the low season. The purpose of this paper is to explore the gap between consumers’ expectations and actual satisfaction at cultural events.

URLhttps://www.emerald.com/insight/content/doi/10.1108/IJEFM-12-2017-0079/full/html
DOI10.1108/IJEFM-12-2017-0079
KeywordsCultural events, Expectations, Perceived performanc, Principal components analysis