This paper studies the impact of a set of managerial characteristics on performance in the top division (Serie A) of the Italian football league during seasons 2000/2001–2009/2010. We employ a bivariate ordered probit model applied to match-level data, which allows for asymmetric effects at home and away matches and in goals scored and conceded. Our set of coach characteristics includes indicators of skill, experience, innate features as well as empathy with the team. We find that some managerial features matter even when we control for club power and past results. Performance is positively correlated with the manager having had experience abroad and with the manager being a former player with the club; but performance is worsened by lack of managerial experience. Other features affect only some particular aspects of performance. In particular, Italian managers are more defensive in home games while older managers are more defensive in away games. Our approach also identifies a negative effect of managerial turnover on defensive performance, an effect which is masked when a more traditional aggregated model is used.